Expanded 2-Way Voice Alarm Monitoring Capabilities. United Central Station currently supports multiple 2-way voice communication boards from many of the top manufacturers.
- 2-Way Voice Communication
We support several alternative solutions to POTS (dial up) communications for both primary and secondary alarm communications (radio, GSM, cellular, IP monitoring).
- Radio, GSM, Cellular, IP Monitoring
Because we have successfully endured the test of time and used a several formats, we have supported, and continue to support dial-up digital communication formats.
- Dial-up Digital Communication Formats
We define basic monitoring as everything you need for the typical residential or commercial customer. It includes test signal supervision, generous zone allocation, and supervised trouble signals.
- Generous Zone Allocation
- Free Monthly Test Signal Supervision
We offer UL monitoring for fire alarms and burglar alarms.
- Fire and Burglar Alarms
We highly recommend open/close monitoring as standard on any commercial account. Reports can be automatically faxed or emailed.
- Standard on Commercial Accounts
Alarm signals are sent over the internet directly to our IP receivers. We currently monitor GE, DSC, and Ademco/Honeywell IP transmitters.
We currently offer Honeywell AlarmNet and DSC Connect Uplink, Telular, Alarm.com, and other radio service providers.
- DSC Connect Uplink
Our operators use your name when responding to alarm signals from your accounts. When your customers call us they hear a generic greeting which does not mention our name. Custom greetings and call back numbers are also available.
- Personal Phone Calls
- Custom Greetings
Our operators can provide basic user level assistance to your customers. They can help with arming, disarming, bypassing, silencing trouble conditions, and other functions of most alarm panels.
- User Level Assistance